Samsung · Washer Serious

3C — / 3E — Motor Fault

The 3C (older 3E) code is a motor error — the control board detected a problem with the drive motor or its Hall (position) sensor.

Keep using it?
Limited use only
DIY difficulty
Moderate
Verified against
samsung.com ↗

How to fix it

  1. Unplug for 1 minute to reset.
  2. Inspect the motor connector and Hall sensor at the rear of the drum.
  3. Replace the Hall sensor or motor as needed.

Why it happens

Typical signs: Drum will not spin · Cycle stops · 3C or 3E on the display

  • Drive motor problem (see your model's manual to distinguish motor vs. voltage variants) The drive motor or its position sensing has failed.
  • Wiring/connector fault A loose connector at the motor.
  • Failed drive motor The motor itself has worn out.

Parts you may need

If diagnosis points to a failed part, these are the common replacements. As an Amazon Associate we earn from qualifying purchases.

  • Samsung Washer Hall Sensor Common replacement
    Amazon →

More Samsung washer codes

4C 4C / 4E — Water Supply Error 4C2 4C2 — Hot water connected to cold inlet 4E 4E — Water supply error (older code, same as 4C) 5C 5C / 5E / SC — Will Not Drain 5E 5E — Drain error (older code, same as 5C) 8C 8C / 8E — Vibration (MEMS) Sensor Fault

All Samsung codes → All washer codes →

Frequently asked questions

What does the 3C code mean on a Samsung washer?

The 3C (older 3E) code is a motor error — the control board detected a problem with the drive motor or its Hall (position) sensor.

What causes the 3C code on a Samsung washer?

Drive motor problem (see your model's manual to distinguish motor vs. voltage variants): The drive motor or its position sensing has failed. Wiring/connector fault: A loose connector at the motor. Failed drive motor: The motor itself has worn out.

Is it safe to keep using a Samsung washer with a 3C error?

Limited use only. This is rated a serious-severity fault.

How do I fix 3C on a Samsung washer?

Unplug for 1 minute to reset. Inspect the motor connector and Hall sensor at the rear of the drum. Replace the Hall sensor or motor as needed.

Always unplug an appliance before servicing it. This guide is for informational purposes and is not a substitute for a qualified technician. Verified against manufacturer documentation: samsung.com.