Samsung · Washer Minor

UB — / UE — Unbalanced Load

UB (Unbalanced) means the drum could not balance during spin. The washer re-distributes and adds water to try again, showing UB if it cannot balance.

Keep using it?
Yes — fix when convenient
DIY difficulty
Easy
Typical cost
$30-60
Verified against
samsung.com ↗

The fix

Shock absorbers (front-load, pair)

Unbalanced load - front-load spin balance error

$30-60 moderate difficulty 90 min Tools: socket set, pliers

Diagnose first: Check that all 4 shipping bolts were removed during install. Worn shocks let the drum bang around during spin.

Find this part on Amazon →

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How to fix it

  1. Redistribute the load evenly.
  2. Add towels to balance a single bulky item.
  3. Confirm the washer is level and the feet are locked.

Why it happens

Typical signs: Will not reach full spin · Very wet clothes · Drum re-tumbles repeatedly

  • Uneven or bulky load A single heavy item or a load bunched to one side.
  • Machine not level A rocking washer cannot balance the drum.

Other parts sometimes needed

If diagnosis points to a failed part, these are the common replacements. As an Amazon Associate we earn from qualifying purchases.

  • Washer Anti-Vibration Pads Common replacement
    Amazon →

Related repair guides

Washer Won't Spin or Leaves Clothes Soaking Wet →Washer Shaking, Banging, or Walking Across the Floor →

More Samsung washer codes

3C 3C / 3E — Motor Fault 4C 4C / 4E — Water Supply Error 4C2 4C2 — Hot water connected to cold inlet 4E 4E — Water supply error (older code, same as 4C) 5C 5C / 5E / SC — Will Not Drain 5E 5E — Drain error (older code, same as 5C)

All Samsung codes → All washer codes →

Frequently asked questions

What does the UB code mean on a Samsung washer?

UB (Unbalanced) means the drum could not balance during spin. The washer re-distributes and adds water to try again, showing UB if it cannot balance.

What causes the UB code on a Samsung washer?

Uneven or bulky load: A single heavy item or a load bunched to one side. Machine not level: A rocking washer cannot balance the drum.

Is it safe to keep using a Samsung washer with a UB error?

Yes — fix when convenient. This is rated a minor-severity fault.

How do I fix UB on a Samsung washer?

Redistribute the load evenly. Add towels to balance a single bulky item. Confirm the washer is level and the feet are locked.

Always unplug an appliance before servicing it. This guide is for informational purposes and is not a substitute for a qualified technician. Verified against manufacturer documentation: samsung.com.