Samsung · Washer Minor

Ur — / Ub — Unbalanced load

The washer cannot balance the load for the final spin. Ur (top-load) or Ub (front-load) appears when drum vibration exceeds safe limits. The machine adds water and tries to redistribute clothes.

Keep using it?
Yes — fix when convenient
DIY difficulty
Easy
Verified against
samsung.com ↗

How to fix it

  1. Pause and manually redistribute laundry evenly around the drum.
  2. Add 2-3 similar-weight items if washing a single bulky piece.
  3. Use a bubble level on the top of the washer — adjust feet and lock the jam nuts.
  4. Run a Rinse+Spin to test.
  5. If Ur persists with balanced loads on a level machine, replace suspension rods (top-load) or shock absorbers (front-load) as a set.

Why it happens

Typical signs: Spin cycle never reaches full speed · Clothes still soaking wet at end · Loud thumping during spin attempts

  • Lopsided load Heavy item (towel, rug, jeans) bunched on one side.
  • Too few or too many items A single bulky item or a packed drum prevents redistribution.
  • Washer not level Uneven feet cause the tub to ride asymmetrically.
  • Worn suspension rods or shock absorbers Tub no longer self-centers — common after 6+ years.

Parts you may need

If diagnosis points to a failed part, these are the common replacements. As an Amazon Associate we earn from qualifying purchases.

  • Suspension rod kit (top-load) Common replacement
    Amazon →
  • Front-load shock absorbers Common replacement
    Amazon →

Related repair guides

Washer Shaking, Banging, or Walking Across the Floor →

More Samsung washer codes

3C 3C / 3E — Motor Fault 4C 4C / 4E — Water Supply Error 4C2 4C2 — Hot water connected to cold inlet 4E 4E — Water supply error (older code, same as 4C) 5C 5C / 5E / SC — Will Not Drain 5E 5E — Drain error (older code, same as 5C)

All Samsung codes → All washer codes →

Frequently asked questions

What does the Ur code mean on a Samsung washer?

The washer cannot balance the load for the final spin. Ur (top-load) or Ub (front-load) appears when drum vibration exceeds safe limits. The machine adds water and tries to redistribute clothes.

What causes the Ur code on a Samsung washer?

Lopsided load: Heavy item (towel, rug, jeans) bunched on one side. Too few or too many items: A single bulky item or a packed drum prevents redistribution. Washer not level: Uneven feet cause the tub to ride asymmetrically.

Is it safe to keep using a Samsung washer with a Ur error?

Yes — fix when convenient. This is rated a minor-severity fault.

How do I fix Ur on a Samsung washer?

Pause and manually redistribute laundry evenly around the drum. Add 2-3 similar-weight items if washing a single bulky piece. Use a bubble level on the top of the washer — adjust feet and lock the jam nuts.

Always unplug an appliance before servicing it. This guide is for informational purposes and is not a substitute for a qualified technician. Verified against manufacturer documentation: samsung.com.