Roborock · Robot Vacuum Moderate

Error 19 — Dock not powered (unpowered dock detected)

The robot connected to the dock contacts but detected no charging voltage. The dock itself is not powered or its adapter has failed.

Keep using it?
Yes, with caution
DIY difficulty
Easy
Verified against
global.roborock.com ↗

How to fix it

  1. Verify the dock indicator light is on; if not, the dock has no power.
  2. Test the outlet with another device.
  3. Reseat the power cable at the dock and the wall.
  4. Try a different outlet, ideally not on a GFCI or switch.
  5. If the indicator stays dark, replace the dock power adapter (or the dock).

Why it happens

Typical signs: Voice prompt 'Charging dock has no power' · App shows Error 19 · Robot sits on dock but doesn't charge · Dock indicator light is off

  • Dock unplugged from wall Cable kicked loose or outlet not powered.
  • Failed power adapter Brick has died — common after years of use.
  • Tripped GFCI or switched outlet Outlet not actually live.
  • Damaged dock cable Cord broken at the strain relief.

Parts you may need

If diagnosis points to a failed part, these are the common replacements. As an Amazon Associate we earn from qualifying purchases.

  • Roborock dock power adapter Common replacement
    Amazon →

More Roborock robot vacuum codes

Error 1 Error 1 — LDS laser distance sensor blocked or stuck Error 10 Error 10 — Filter blocked Error 11 Error 11 — Magnetic strip / no-go interference Error 12 Error 12 — Battery low, returning to dock Error 13 Error 13 — Charging error / contacts dirty Error 14 Error 14 — Battery error

All Roborock codes → All robot vacuum codes →

Always unplug an appliance before servicing it. This guide is for informational purposes and is not a substitute for a qualified technician. Verified against manufacturer documentation: global.roborock.com.