Roborock · Robot Vacuum Moderate

Error 24 — No-go zone / virtual wall blocking the robot

The robot was placed inside a no-go zone or virtual wall, or its current position is fully enclosed by virtual barriers, so it cannot start.

Keep using it?
Yes, with caution
DIY difficulty
Easy
Verified against
global.roborock.com ↗

How to fix it

  1. Open the Roborock app and view the map.
  2. Check no-go zones and virtual walls for any that enclose the robot or the dock.
  3. Delete or move offending zones.
  4. Manually move the robot out of any red zone if needed.
  5. Restart cleaning.

Why it happens

Typical signs: Voice prompt 'In restricted area, please move' · App shows Error 24 · Robot won't start from current location · Map shows robot inside a red zone

  • Dock placed inside a no-go zone Map edit accidentally fenced off the dock.
  • Robot picked up and placed in a no-go zone Manual placement inside a fenced area.
  • Virtual walls fully surround current room No path exists for the robot to leave.

More Roborock robot vacuum codes

Error 1 Error 1 — LDS laser distance sensor blocked or stuck Error 10 Error 10 — Filter blocked Error 11 Error 11 — Magnetic strip / no-go interference Error 12 Error 12 — Battery low, returning to dock Error 13 Error 13 — Charging error / contacts dirty Error 14 Error 14 — Battery error

All Roborock codes → All robot vacuum codes →

Frequently asked questions

What does the Error 24 code mean on a Roborock robot vacuum?

The robot was placed inside a no-go zone or virtual wall, or its current position is fully enclosed by virtual barriers, so it cannot start.

What causes the Error 24 code on a Roborock robot vacuum?

Dock placed inside a no-go zone: Map edit accidentally fenced off the dock. Robot picked up and placed in a no-go zone: Manual placement inside a fenced area. Virtual walls fully surround current room: No path exists for the robot to leave.

Is it safe to keep using a Roborock robot vacuum with a Error 24 error?

Yes, with caution. This is rated a moderate-severity fault.

How do I fix Error 24 on a Roborock robot vacuum?

Open the Roborock app and view the map. Check no-go zones and virtual walls for any that enclose the robot or the dock. Delete or move offending zones.

Always unplug an appliance before servicing it. This guide is for informational purposes and is not a substitute for a qualified technician. Verified against manufacturer documentation: global.roborock.com.